Complaints or Questions - Contact the Travel Procurement Services Division
Accommodation and Car Rental Contract Management Section
Please read our Privacy Notice Statement below.
If you have a complaint or a question regarding a supplier in the Accommodation and Car Rental Directory or want to report an overcharge, you can contact our Contract Management Section at the following address:
You may also contact our Contract Management Officers by phone or by fax:
Peter Frey: 819-420-3003
Paul Loyer: 819-420-2990
Accommodation and Car Rental Directory Program
Should you have any questions and/or comments regarding the Directory, you can send them to the address below. You can also use this address for corrections required in the Directory or if you wish to recommend a new supplier to be added in the Directory:
IMPORTANT: For reasons of security and privacy, we ask you not to send us any personal information such as your Social Insurance Number (SIN), home or business address, or departmentally-assigned case or file numbers. We would also like you to be aware that we cannot forward e-mail messages on your behalf and that we cannot accept and process changes of address.
Privacy Notice Statement
Provision of the information is on a voluntary basis. We will use the information for the purpose of responding to your questions/comments, and to improve our Internet presence. The information will be held in Public Works and Government Services Canada's Personal Information Bank number PPU 115 Internet and PPE 830 Intranet Services, and it will be retained according to the retention and disposal schedule established for this bank.
Your personal information is protected under the provisions of the Privacy Act. Under the Act, you have the right to request access to and correction of your personal information, if erroneous or incomplete. If you wish to avail yourself of this right or require clarification about this Statement, contact our Privacy Coordinator at AIPRP.ATIP@tpsgc-pwgsc.gc.ca. For more information on privacy issues and the Privacy Act consult the Privacy Commissioner's Web site.
For more information about your rights, see Info Source. This is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.
The Internet is a public forum and electronic information can be intercepted. This is not a secure Web site. Please do not disclose unnecessary confidential information about yourself or your accounts with PWGSC.
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